Kent Reliance

Kent Reliance introduces enhanced broker services



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Kent Reliance has announced the launch of three new initiatives for its broker partners as part of its ongoing KRFI service enhancement programme.

Part of specialist mortgage provider and retail savings group OneSavings Bank, Kent Reliance has commenced a ‘buddy system’ in which each senior business development manager has an assigned buddy on the broker liaison team.

The buddy can be contacted if the broker’s senior business development manager is unavailable, allowing brokers to get a quick response to queries.

The lender has also initiated a live web chat, which will provide an additional communication route to the broker liaison team.

This feature is available on the Kent Reliance for Intermediaries website and enables a swift reply to criteria-related questions.

In addition, it has launched portfolio submission support, whereby the broker liaison team now provides the facility to enter clients’ details directly on to KRFI’s dedicated portfolio submission platform.

Simon Cockerill, head of sales at OneSavings Bank (pictured above), said: “It’s been an exciting year with plenty of development and rapid sales expansion, but we’ve never lost sight of what our brokers are asking for.

“Over the last few months, we’ve been working on a number of initiatives to help brokers with their heavy workloads and these service enhancements form a key part of these improvements.”

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