Masthaven to launch bridging broker portal

Masthaven has revealed to B&C that it is set to launch a new broker portal for vanilla bridging cases this year.

The portal — which is currently in development and expected to be introduced in early Q2 — will allow brokers to automatically log in and get terms for certain types of bridging cases.

It will initially allow vanilla bridging cases to be processed in a slightly quicker, more automated manner, although the specialist bank plans to open the portal to a wider range of loans in the future.

Masthaven currently has a portal for long-term brokers, although the new portal is being specifically designed for the needs of those specialising in short-term lending.

In an exclusive interview with Bridging & Commercial, James Bloom, managing director of short-term lending at Masthaven (pictured above), said that the technology wouldn’t detract from its personal relationship with brokers.

“We want technology to aid what we’re doing, not become the overriding dominant force in our business.

“We think technology absolutely has its place, but it’s allied to improve what we’re doing, not take it over.

“We want to have that human interaction with the broker and not rely on systems.”

James also highlighted the significance of the geographic spread of Masthaven’s current BDM team.

“We believe that [it’s] really important that we never lose touch with our brokers.

“We’re out there constantly seeing them, helping to educate them, helping them run their business.”

James explained that the portal wouldn’t take away the human interaction.

“That will still be exactly the same.

 “…We’re using technology to bolster and improve the customer journey, the broker journey, not to replace our BDM’s, not to replace our underwriters, but just to enhance the journey with us.”

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