Masthaven: strong underwriter-broker relationships are 'essential'

Masthaven: strong underwriter-broker relationships are 'essential'

It's really important for underwriters to build relationships with brokers, according to Lizzie Lane, head of short-term lending at Masthaven.

The underwriting team often ventures out to see brokers across the country.

In an exclusive interview with Bridging & Commercial, Lizzie claimed that it wasn’t just the specialist bank’s BDMs that have relationships with brokers — the underwriting team does as well. 

Raphael Benggio, team leader at Masthaven, added that this was essential when working on a case, or multiple cases.

“We get a lot of repeat business from our brokers and our partners.

“And that only helps, especially when you go and see them in the office [and] you discuss a live case with them in person.

“It just helps speed things along as well as strengthening the relationship.”

Raphael claimed that he regularly gets calls from brokers that he deals with and, while they may not have a case with him, they will ask for his thoughts on particular issues.

“…I’m always more than happy to help, [and] say what I think they should be looking out for...

“It helps us because it’s nice to do business with people that you get along with, and it just helps the relationship further on.”

He added that, ultimately, it supports the client.

Omkar Hushing, also team leader at Masthaven, mentioned that it actively tries to build a good rapport with every single one of its brokers. 

“We meet our premier partners at least twice a year in their offices and invite them over to visit us as well.”

He added that as bridging finance was a specialist sector, where no two cases were similar, there were often issues that needed resolving.

Shaun Bains, another team leader at Masthaven, stated that its broker visits were usually very education focused.

“These visits mainly revolve around key details, key learnings and top tips that we, as underwriters, look for in a case.”

Pictured above (l-r): Shaun Bains, Lizzie Lane, Raphael Benggio and Omkar Hushing

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