The bridging lender’s eight underwriters — who will now be the single point of enquiry for its intermediary partners — will receive enquiries, provide terms, underwrite the application and oversee it all the way through to the drawdown of funds.
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“As we talked to intermediaries, one thing above all else became clear, which is that most lenders they deal with have multiple people working on a single case, leading to wasted time and effort, and sometimes decisions which are not joined up,” said Sinead Moynihan, head of sales at Mint Bridging (pictured above).
“By giving our partners direct access to underwriters — who will act as both underwriter and relationship manager — we expect to be able to provide them with the service which they desire.
“This is the first of a number of changes we are making to our structure, processes and products, with further announcements to come very soon.”