In an exclusive interview with Bridging & Commercial, Jon Cooper, head of omni channel distribution at Aldermore (pictured above), stated that it wanted to make the BTL process “quicker” and “slicker” for brokers.
In September, the specialist bank revamped its BTL product range by reducing its company BTL remortgage, company multi-property purchase and remortgage products.
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“[BTL is] the next journey that we're embarking on and, between now and early February, we're going to potentially make other changes … similar to what we did for owner-occupier.
“[This is] purely on the back of what our broker teams have told us.
“We've stepped back, spoken to brokers [and] understood the gaps of where we need to be,” he said.
“…We need to keep evolving and make sure we're filling the gaps that the customers are telling us [about].”
Jon added that Aldermore was also aiming to look at its operational efficiencies.
“At the moment, when decisions come into Aldermore, we actually look at every one of them and we believe we can save time there to get speedier answers, which we know brokers are [after].
“…So, not only [in terms of changes in] policy [and] criteria, the broker should [also] feel a quicker, slicker and [overall] better kind of process from us as well.”