The lenders will honour the product the case was initially submitted on.
Additional underwriting checks will be needed, such as ensuring the client’s current circumstances are considered.
The OneSavings Bank brands will also consider applicants who are currently furloughed, subject to additional underwriting.
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Alan Cleary, managing director at OneSavings Bank (pictured above), said: “As a broker-centric lender, we’re fully aware [of] how important it is to a broker and their customer that when they pay a fee for a product, they have the confidence that their transaction will be honoured.
“We’ll work on cases in date order but ask that brokers please bear with us as we’re working in exceptional circumstances, at reduced capacity.
“Our broker partners have my personal assurance that we’ll get to them to discuss their client’s needs and will uphold existing arrangements, subject to underwriting.
“I’m pleased to confirm that as well as the business development managers, we will also have our broker contact centres available as additional support so, together, we’ll get through this and come out the other side.”