Buy to let property

Shawbrook enhances product switch platform to provide 'instant offers' to customers




Shawbrook has made developments to its online product switch platform, MyShawbrook Portal.

The platform — which was launched last year to streamline the product switch process for existing BTL customers when reaching the end of their mortgage term — has led to a reduction in processing times to 48 hours.

The digital solution is now accessible to Shawbrook’s commercial investment customers and eligible customers will receive an instant formal mortgage offer at the end of the application journey.

The bank has also implemented e-signature, allowing customers to immediately sign and return their offer.

What is My Shawbrook Portal?

• self-service online portal for existing, eligible BTL, and commercial investment customers to easily switch products
• accessible to both customers and intermediaries, with the introducing broker partner receiving commission
• applications take around 10 minutes to complete
• provides customers with an offer instantly
• e-signature available, allowing offers to be signed and returned immediately.
 

Claire Rankin, commercial director of the Shawbrook property division, commented: “Our aim when we built this platform was to provide our customers with the easiest possible way to switch products with Shawbrook, so I’m delighted that these latest enhancements will make the journey even more efficient.

“Being able to provide an instant offer at the end of the application journey is a significant step forward, and will save our customers and broker partners valuable time and resource.

“This is just another example of how we can leverage technology to enhance the experience of our customers and brokers, and we have many more exciting plans in the pipeline that I look forward to sharing soon.”
 

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