Jonathan Sealey

Hope Capital upgrades lending service with Nivo ID verification

Hope Capital has announced the addition of Nivo ID verification and messaging technology to its service.

Through this, the lender says it can do away with face-to-face meetings for ID verification purposes.

The app-based messaging allows a borrower to securely verify their identity with Onfido’s biometric identity verification AI. 

In addition, it provides Hope Capital with the necessary documentation for the loan by sharing photos from their smartphone. 

The specialist lender uses automation in several initial information gathering and verification stages, which means borrowers can be onboarded from wherever they are and can provide ID verification and documentation at any time.

The Nivo ID verification and messaging technology will speed up the underwriting process and enhance customer experience, as well as prevent the spread of Covid-19, as it is all done digitally.

Hope Capital will also retain video calls with borrowers to ensure they are talked through the loan terms, conditions and the borrower’s exit route.

Jonathan Sealey, CEO at Hope Capital (pictured above), said the implementation will further improve the service borrowers and brokers expect from the lender.

“Nivo’s technology is proving to be a great addition to our customer service as it enables underwriting due diligence checks to be done by the borrower wherever they are, at a time that suits them. 

“Within Nivo’s secure messaging, we can automate certain journey flows, drop in timesaving fintech features like biometric ID&V AI or speak to customers directly. 

“This flexibility makes the experience much quicker and more straightforward.”

Polly Taylor-Pullen, business development at Nivo, said: “Lenders like Hope Capital need a quicker, more flexible way to serve customers, without compromising security, and we are pleased to be providing them with this solution. 

“By using Nivo, Hope Capital is able to offer a much smoother experience for their brokers and customers, strengthening these relationships, while protecting themselves from unnecessary risk.”

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