Keystone Property Finance

Keystone Property Finance publishes service level agreement

Keystone Property Finance has announced it will be publishing its service level agreement (SLA) information on its website and broker portal, MyKeystone.

The information will include statistics on the lender’s service and turnaround times when processing cases in order to provide brokers with greater support and knowledge.

Currently, Keystone Property Finance provides an instant decision on agreement in principle (AIP) submissions.

The specialist BTL lender has an eight-working-day turnaround time for a case to be reviewed and underwritten, once the conditions of the mortgage have been met.

The publication of Keystone’s SLAs is part of a wider package of measures that have been put in place by the business.

This includes web chat and video call services for brokers and their local business development managers to supplement the lender’s telephone and email services.

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