Catherine O'Brien

Together teams up with Nivo to launch new app

Together has launched its new mobile phone app in partnership with Nivo, which aims to shorten processing times and improve completion timescales.

Through the instant messaging and data-sharing platform, commercial loan customers will have access to quicker lending decisions.

It uses secure messaging technology, which allows the lender’s staff to speak to customers in a text-like conversation on their smartphones.

The app also uses automated bots and messaging, allowing Together to automatically send documents and other customer information out-of-hours, speeding up the process.

Customers will receive real-time notifications, with the platform notifying them when there is a conversation waiting in the inbox or a new document has been sent.

Together will use the system to securely request sensitive documents needed to underwrite applications. 

They can all be kept in one place and information can be sent to customers on the progress of their applications, all the way to funding.

The app is initially for the lender’s commercial direct clients, but is expected to be rolled out to personal finance customers in the next few weeks. 

The lender is also exploring ways intermediaries can use the platform, and is expected to make an announcement about this in the new year.

Catherine O’Brien, growth and development manager at Together (pictured above), said: “This is a brilliant innovation and something we’ve been working on with Nivo to make sure that it really minimises the case processing time and effort for Together’s customers.

“These advances underline our continued focus on innovation and automation, as we continue to transform and improve our business for the customers and intermediaries who work with us now and in the future.”

Polly Taylor-Pullen, business development at Nivo, commented: “We’re excited supporting our partner, Together, in driving innovation quickly and effectively across the business. 

“Nivo was able to deliver the secure, branded app within two weeks, and we can already see that customers are returning documents much quicker, with applications being processed in record time.

“[This] means staff are able to process more applications, and, most importantly, customers are delighted with the ease of service.”

The app is available for download for both Apple and Android.

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