Black & White + Nivo

Black & White Bridging reduces onboarding timescales after teaming up with Nivo



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Black & White Bridging has partnered with Nivo to introduce its digital app to accelerate and improve its customer onboarding experience and reduce reliance on email communication.

The implementation of Nivo’s app aims to provide a quick, intuitive and secure way of communicating with customers during a loan application through the fintech provider’s secure instant messaging feature.

Borrowers are also able to use it to provide E-signatures, biometric ID verification and share documents, such as bank statements and payslips, with the lender.

Black & White Bridging has already found that the new process is reducing application turnaround times by several days.

"We decided to partner with Nivo as we wanted to overhaul and modernise our onboarding process for customers and replace a very manual process with app technology to improve customer experience,” said Damien Druce, commercial director at Black & White Bridging (pictured above).

“In addition, we wanted to be able to communicate more effectively with borrowers and have a channel that was different and more secure than email.

“Nivo has enabled us to do all of this and drastically reduce our onboarding timescales, all while giving the client a modern and simple experience which is expected in the market today. 

“Clients have also opted to download Nivo post-completion as an easier way to sign and deliver contracts and other requests, reducing the turnaround times by days."

Zach Thomas, account executive at Nivo, added: “We’re constantly exploring ways to help lenders, brokers and customers interact more smoothly to reduce application times and improve conversions. 

“Bridging is a fast-moving market where speed of application and completion makes a tangible difference to success rates. 

“I’m delighted that Black & White Bridging has chosen Nivo to help transform its business and we’re looking forward to seeing the positive impact on its bottom line and working together to integrate further digital process and service enhancements.”

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