The challenger bank’s apprenticeship scheme has recruited 63 apprentices since 2014 and provides a Level 2 City & Guilds qualification as well as an NVQ in Providing Financial Services.
The 18-month programme carries the Institute of Customer Service’s Training Mark and is an industry standard accreditation.
The scheme allows the apprentices to develop their understanding of what financial services are, as well as gaining support in how they can further succeed in the business.
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“Our apprenticeship programme has proved extremely successful and I’m delighted to welcome our new apprentices,” said Rachel Lock, HR director at TSB.
“Our apprentices are ambitious people who share our passion for giving customers the best possible customer service.
“We’ll support them through a comprehensive training programme, which will help them to flourish whatever career path they choose to follow in the future.”
A TSB apprentice was one of the first to become a TSB ‘Digital Wizard’, which is a partner that helps customers and other partners to become more confident about digital services.
In June, TSB announced it would be investing £250m to insure its branch and digital offering would meet customer demand.
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