Base help brokers keep up to date with applications

Base help brokers keep up to date with applications


Base Commercial Mortgages Limited, the specialist commercial mortgage lender, has introduced a text messaging service for brokers which ensures they are kept fully up to date at key stages of their clients’ mortgage applications.

The new service generates a text update message during the following stages of a mortgage application:
 When a valuation has been instructed
 When a valuation has been received
 When a solicitor has been instructed
 When funds have been released

The service has been warmly welcomed by brokers, who say it not only provides reassurance that client applications are progressing smoothly, but it also removes the necessity to make follow-up phone calls themselves.

Jon Lord from Metro Finance said: “We use a similar service for our own clients and I think this kind of update service from Base is another brilliant idea that just goes to show how much they value broker business especially in such a volatile market.”

Michael George at the Commercial Loan Company said: “I was a bit surprised to receive the first text, but they are a great idea. It’s a good way to be kept up to date. A really useful service.”

Rob Lankey, Director of Lending at Base Commercial Mortgages, said: “We all know from personal experience that receiving an update is reassuring, gives confidence in the service being provided and cuts out wasted time making phone calls to find out what’s happening. We’re keen to explore all opportunities to use technology to further enhance the service we provide for brokers.”

Information about the services available from Base can be obtained by phoning 01733 404515 or by visiting:

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