The specialist lender was approached by Steve Rodrigues, head of broker partner at Five Finance, whose mutual clients were seeking a refinance of their extensive property portfolio consisting of 58 properties across south-east London, and a £5m capital raise for further investment.

The case was presented to Shawbrook’s complex deal forum and obtained early support from credit, which meant the conditions of the loan were understood before the application was submitted, leading to a smoother process thereafter.

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Once a desktop valuation was completed and the formal offer was made, the bank used its newly launched eSignature technology to securely send offer documents to the customers, one of whom was overseas at the time. 

They were able to immediately e-sign and return the offer, leading to completion of the £27m BTL loan — agreed at 75% LTV on a 10-year fixed rate — four days later.

Emma Cox, sales director at Shawbrook Bank (pictured above), commented: “A fast turnaround such as this is always a great achievement, but for a case of this size and complexity is extraordinary and a testament to the expert team on the case.

“We launched eSignature technology last month and it is great to see the positive impact it’s already having on the customer journey.”

Steve added: “My clients, large residential investors, had very specific financial requirements: they were seeking a financial structure with a loan that was fixed for a period greater than five years and also wanted to raise additional funds. 

“Pricing was a key part for my clients, and I was able to secure a long-term rate that met their needs.

“Working closely with the team at Shawbrook, I am delighted to have been able to find a perfect fit for my clients’ business.”