UTB names new chief technology officer

United Trust Bank has appointed James Masters (pictured above) to the newly created role of chief technology officer.

He will be responsible for further developing the bank’s digital strategy and IT infrastructure to ensure it supports UTB’s growth aspirations.

James has numerous years of experience working in technology in the financial services sector, having held roles at JP Morgan, F&C Asset Management and PriceWaterhouseCoopers.

He joins UTB from Schroders Investment Management, where he was the global head of corporate technology.

“I am hugely excited to be joining UTB with a mandate to develop and deliver the bank’s digital technology and change strategy,” said James.

“UTB has already shown leadership in the specialist banking sector with its investment in intuitive fintech; improving customer and broker experiences, streamlining processes and encouraging easier and more secure communication between the bank and its stakeholders. 

“I’m keen to further leverage innovative technology which will evolve with the bank and support its impressive growth.”

Rob Sherr, chief operating officer at UTB, said: “The creation of this new senior role at UTB underlines the importance the bank is placing on technology in helping us to maintain our commitment to innovate and improve customer and broker experiences when dealing with UTB.

“James’ deep technical knowledge and sector experience will be vital in helping us to stay abreast of the constantly evolving fintech landscape and delivering our exciting and dynamic change programme.”

The appointment follows a series of technological investments made by the bank, including automatic ID verification sharing and facial recognition using the Nivo app and a fast-track service for bridging applications, all of which enabled the bank to achieve record levels of new business in 2020 despite the Covid-19 pandemic.

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