As part of this, Emma Cox (pictured above) has been promoted to MD of real estate, assuming responsibility for the bank’s bridging, commercial investment, BTL and second-charge offerings under the banner of ‘Shawbrook Real Estate’.

The bank has also formed a dedicated specialist bridging and second-charge team to offer further support to brokers and a more seamless end-to-end customer journey, which will be led by head of bridging and second-charge, Gavin Seaholme.

In addition, Darrel Walker, the current head of product development and proposition, will take over as head of sales.

The new bridging and second-charge team has welcomed four new relationship managers: Jasdeep Bhogal, Danielle Evans, Thomas Tailby, and Jack Broadbridge.

Jasdeep has been promoted to the new role after working at Shawbrook Bank for over 10 years, while Danielle joins from Hope Capital, bringing significant experience in senior roles within the bridging market.

Meanwhile, Thomas and Jack join the bank from Glenhawk and LendInvest, respectively.

Shawbrook will also be taking on two national account managers who will offer support across all products.

The business plans to continue to invest in people and technology over the coming months to enhance the customer experience.

“This is an exciting inflection point for the bank,” said Emma.

“By bringing all elements of property finance together under one enterprise banner, we can better service our broker partners and give them greater access to our market-leading range of products.

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“The formation of our dedicated bridging and second-charge team is a true indicator of our commitment to the market. 

“Bridging is a core focus for us, and we are thrilled that this new team will offer our brokers unparalleled access to experts that live and breathe bridging finance, day in, day out. 

“Combined with our ongoing investment in creative technology, we are confident that this renewed focus will ensure a seamless, efficient customer journey, and a positive outcome.” 

Gavin commented: “Bridging and second-charge loans have become increasingly important in recent years, and our focus as a team will be on ensuring we continue to offer products and service levels that meet and surpass the needs of our brokers and their clients.  

“I’m thrilled to be taking on this new role and heading up a team of truly talented individuals. 

“We have a huge amount of knowledge and a real depth of specialist expertise, both of which position us well to cater for the demands of these fast-moving markets.” 

Darrell added: “Broker relationships have always been integral to our business, so I’m pleased we are putting even more emphasis on building and strengthening these. 

“The restructure will allow us to deploy more expertise within the markets we serve, which can only improve the broker and customer experience with us.

“I’m looking forward to this new stage of the Shawbrook journey, and the opportunity it presents all those that deal and interact with us.”