central and mercantile trust

Central Trust and Mercantile Trust bolster mortgage desk team

Central Trust and Mercantile Trust have appointed Nicola Hughff (pictured above) as a senior BDM for their joint mortgage desk.

In her new role, she will be responsible for identifying new relationships and building upon existing ones, driving quality of submission and overseeing referral trends analysis for future product evolvement.

She will also be tasked with identifying process enhancements, as well as maintaining and exceeding service standards to provide best-in-class service. 

She will report to Katie Wilsher, head of broker sales at Central and Mercantile Trust.

Nicola, who has 18 years of experience in financial services, joins the companies from The Loans Partnership, where she spent over three years as a senior sales adviser.

Prior to this, she held roles at Money Debt & Credit, The Loans Warehouse and Shawbrook Bank.

Commenting on her appointment, Nicola said: “My heart has always been in lending and the chance to come and work for Central and Mercantile has not only given me the opportunity to get back into lending, but also to provide the platform to make a difference, as both businesses have huge aspirations for growth. 

“I have mainly spent my career in the second-charge sector, so I am relishing the opportunity to be in the bridging and BTL markets, supporting brokers by finding lending solutions that aid good customer outcomes for customers who otherwise remain underserved.”

Maeve Ward, director of commercial operations at Central and Mercantile Trust, added: “People buy people, and it’s hard not to buy into Nicola. 

“She has a vast amount of experience in the specialist lending market across broking and lending and is full of personality.

“She puts service at the heart of everything she does and will go above and beyond to ensure the best possible customer journey; Nicola will be a great asset to both businesses.”

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