Kelly Iles, group customer and consumer duty director at OSB

OSB hires new customer and consumer duty director

OSB Group has appointed Kelly Iles (pictured above), as group customer and consumer duty director, a newly created role at the company.

Kelly will be responsible for ensuring all customers across the group remain a central focus as well as supporting the businesses ambitions — she will report directly to Jon Hall, group managing director at OSB Group.

With over 25 years’ experience, Kelly has held a number of senior roles across financial services and the energy sector, specialising in customer experience, digital transformation and customer journey management.

Kelly commented: “I am incredibly passionate about inspiring others to identify opportunities to improve the overall customer experience, delivering the right improvements that will make a difference to the lives of our customers.

“I’m also eager to harness the shared intent of colleagues around the business as we collectively build and embed a future proofed customer agenda which will positively impact all customers.”

Jon Hall, added: “Positive customer outcomes are absolutely vital and central to everything we do and with Kelly onboard I’m confident with her wealth of expertise across strategy, delivery and insight that we will continue to innovate and adapt our service to meet the multiple and sometimes complex needs of our customers.”

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