Niloy Roy (pictured above), has been appointed as the company’s head of customer success — he carries over 20 years’ experience with him and has built a career in software start-ups, customer engagement and mobile communications, his professional background also includes time spent working across Europe, New Zealand and North America.

The firm has also appointed Lushantha Dabare as sales solutions consultant and Mahima Sivakumar as customer success manager.

Lushantha has a background in financial analysis and project management, and has worked at companies including Koko Pay and PwC, where he specialised in optimising financial processes and fostering key stakeholder relationships.

Mahima previously worked at EY and has extensive experience in data analysis and software engineering.

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Commenting on his new appointment, Niloy said: “Returning to the UK after 12 years in New Zealand, I'm blown away by the calibre of Manchester's tech scene.”

“Nivo reflects that calibre as a driven team, focused on a tricky niche of enterprise messaging, helping banks and lenders move so much faster with their customers.

“The fact I get to join this team feels like a real lottery win.”

Matthew Elliott, co-Founder of Nivo, added, "I can’t wait for all the new starters to come on board. New faces always bring an energy boost.

“We've had a couple of record months signing up new clients on exciting projects, and are launching major new features and a big user interface upgrade.

“All this means that customer success is more important than ever.”