The firm has said that this means brokers will receive either a yes with indicative terms, or a no answer, within this timeframe.
- The Finance Professional Show 2024: The Video
- YBS Commercial completes over £450m of commercial mortgages
- YBS Commercial mortgages completes first SME deal
Mike Davies, head of lending at YBS Commercial Mortgages, said: “We understand the importance of brokers being able to provide their clients with a yes or no answer as quickly as possible, which is why I’m delighted to halve our response time to initial enquiries, providing that all relevant information is supplied up front.
“Process-driven improvements are a clear focus for us this year, as we look to deliver the best possible service by streamlining the customer journey as much as we can – and this is just one of the ways we’re doing this – with more to come.”
Leave a comment