Blemain Finance Service Initiatives Hit The Mark

Blemain Finance Service Initiatives Hit The Mark


Blemain Finance is pleased to report a significant improvement in service standards following the success of the Minimum Standard Requirements for packaged cases that were issued at the end of last year.

The enthusiastic adoption of these standards by brokers has exceeded all expectations, and some have even applied them across their entire lending panel. This has resulted in Blemain Finance receiving record numbers of full packs, allowing Underwriters to work more efficiently and complete cases faster.

Amanda Biggar, Operations Manager at Loanmakers Ltd, said:

“The Minimum Standard Requirements mean that our processors are always clear on precisely what information is needed, which has cut down the time spent on returns, unnecessary referrals and queries. We can work more efficiently and our cases complete faster.”

The Roving Underwriter initiative, implemented during Q1 2008, is also proving to be a resounding success. A number of volume business providers are now enjoying the regular presence of a Roving Underwriter on their premises, preparing cases for submission and providing any additional support or training that may be required.

Performance figures from March illustrate the positive effect that the Roving Underwriters are having on case submissions. There has been an increase of 25% in the number firms achieving 100% pack submission quality since their Roving Underwriter visits began and, as a result of this, some cases have been paid out within as little as 2-3 hours of receipt.

Commenting on the success of the Roving Underwriter initiative Paul Stringer, Director of Norton Finance, said:

“The regular visits from our Roving Underwriter are definitely helping to improve efficiency on the processing of Blemain Finance cases. Our staff really appreciate the opportunity to raise issues face to face and get instant verbal decisions. Obviously, we are very pleased with the speed at which roving underwriter cases are completing.”

Gary Bailey, Director of Blemain Finance said,

“We are still lending substantial volumes and are committed to improving the service we offer our brokers. I would like to thank everyone who has adopted the Minimum Standard Requirements for packaged cases. With brokers now working more efficiently, this has resulted in cases completing faster, and is an excellent example of how lenders and brokers can work together for mutual benefit. I’m also delighted that the Roving Underwriters are proving so successful and am very grateful for the positive feedback we have received.”

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