In Mint condition

Having overhauled staffing, Irene now wants to hire more of the right people and give Mint a bigger voice in the industry

What has been your biggest change?

The biggest improvement was defining colleagues’ roles and responsibilities. Unless I've got the right people, we haven't got a business, and people need to know their roles and responsibilities: what do they do at work, and do they feel proud of what they've achieved?

Prior to doing all of that , some people were doing a bit of underwriting, a bit of portfolio management. That works in a small business but it's not sustainable for growth.

It doesn’t stop there. We're now recruiting to grow. That's not about getting hundreds of people because we don’t need that. We’ve got great systems, great technology. It's about building strength and getting the missing parts of the jigsaw to be ready for growth next year.

Read the full story in B&C Magazine, here.