The bank will introduce vScreen into their contact centre to enhance the customer experience and improve the fulfilment process for business and retail customers.

vScreen works within any call centre and allows a screen-sharing session to start spontaneously within any customer conversation, without the need for downloading software.

Results of using the system has seen a 20 per cent improvement in sales productivity and reduced compliance risk with a time and date stamped audit trial. Use of electronic signatures during the calls allows for real time and acknowledgement and acceptance of terms and conditions.  

CEO of Vizolution Bill Safran said: “We are very pleased to be working with AIB and we are confident that using vScreen to add a visual element to what is traditionally a voice only call will enable even higher levels of customer interaction, understanding and engagement.”

The vScreen technology is designed to eliminate the issues of firewalls, pop-up blockers, downloads and other computer settings.

Vizolution is currently being used by 4 of the top 5 UK lenders and is backed by Notion Capital and Finance Wales with funds approaching £400 million.