According to the lender, the new service will ensure faster turnaround times and more efficiency.

The offer includes, enquiries responded to within one hour, an AIP issued within two hours, initial due diligence commenced immediately upon receipt of the application, and a welcome call with borrower and formal terms issued within 48 hours.

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Laura Carr, head of underwriting at Hope Capital, commented: “Our newest proposition has been designed looking at the service concept, the service delivery system, and the service experience.

“It was essential for us to involve our team, brokers and other stakeholders in the process, to ensure we had valuable insights into our new way of operating.

“Last year was our most successful year for the business since we were established in 2011, which is why it is essential we continue this momentum by making even further improvements to support our brokers and clients.”